Shipping & Returns
Shipping Policy
We proudly offer shipping exclusively within Israel. All our delivery methods are designed and executed in strict accordance with Israeli law to ensure a smooth, secure, and legally compliant service.
Delivery & Packaging:
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All orders are carefully packaged to protect your items during transit.
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We use reliable courier services that meet our high standards for quality and timeliness.
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Shipping costs and estimated delivery times will be clearly stated at checkout.
Processing & Handling:
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Orders are processed promptly, with the majority dispatched within 1-2 business days.
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If there are any unforeseen delays or issues with your order, we will notify you immediately via your preferred contact method.
Customizable Policy:
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This section is designed to be easily updated. Simply click “Edit Text” on your website to make changes or add details about special shipping promotions, updated costs, or adjustments to delivery times.
Return & Exchange Policy
Cancellation and Return Policy
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Right to Cancel:
In accordance with Israeli law, you have the right to cancel your purchase within 14 days from the date you receive your order. This right applies only to products that remain unopened and in their original condition. For hygiene reasons, returns of underwear and swimwear are accepted only if the original packaging is sealed and the product remains unused. -
How to Cancel:
Cancellation requests must be submitted in writing. Please send your cancellation notice to:
[Insert Company’s Cancellation Contact Information]
Your written notice should include your order number and a clear statement that you wish to cancel your purchase. -
Return Procedure:
Once your cancellation request has been confirmed, you are required to return the product under the following conditions:-
The item must be returned in its original packaging.
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It must be complete, undamaged, and free of any signs of use or tampering.
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For underwear and swimwear, the seal on the packaging must remain intact.
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Refund Process:
After the returned product has been inspected and confirmed to meet the above conditions, a full refund will be processed within [specify timeframe, e.g., 14 days] using the original method of payment.
Note: If the product is returned in a used or damaged condition, or if the seal on hygiene items has been broken, the return may be refused. -
Exceptions:
This cancellation and return policy does not affect your statutory rights under Israeli law. Items that have been opened, used, or otherwise compromised—especially those related to personal hygiene such as underwear and swimwear—are not eligible for return.